TCX-ITM-01
Cybersecurity & Compliance
Standards-driven roadmaps that reduce risk and survive audit.
We strengthen security and compliance using ISO/IEC 27001, NIST and CIS Controls, with consultancy covering GDPR, HIPAA and sector-specific regulation, alongside disaster recovery and business continuity planning.
The output is a standards-driven roadmap that lowers risk, supports audit, and builds genuine resilience rather than paperwork.
ISO/IEC 27001NISTCIS ControlsGDPRBCP/DR
TCX-ITM-02
IT Strategy & Governance
Aligning IT investment to business outcomes, with oversight that holds.
We align IT strategy to business goals and apply COBIT, ITIL and ISO/IEC 38500 for governance. IT investment is optimised through structured portfolio management, and vendor and contract oversight keeps compliance and accountability visible.
COBITITILISO/IEC 38500Portfolio mgmt
TCX-ITM-03
Project & Program Management
End-to-end delivery in whichever methodology your organisation actually runs.
We manage IT projects end to end across Waterfall (PMBOK, PRINCE2) and Agile (Scrum, SAFe, Kanban), and establish PMO structures that bring consistency and governance. Budgets, risks and timelines are actively managed toward measurable value.
PMBOKPRINCE2ScrumSAFeKanbanPMO
TCX-ITM-04
Service Management (ITSM)
ITIL 4 practice design, from incident flow to SLA reporting.
We design and optimise ITSM practices aligned to ITIL 4. Incident, problem and change management follow global standards, and service desk operations are strengthened with SLA and KPI monitoring — building reliability into the operating rhythm.
ITIL 4IncidentProblemChangeSLA/KPI
TCX-ITM-05
Process Optimization & Automation
Removing the bottlenecks, then automating what remains.
We streamline IT workflows using Lean IT, Six Sigma and ITIL CSI principles, with automation and orchestration tooling to improve throughput and accuracy. Audits identify bottlenecks, risks and cost-saving opportunities.
Lean ITSix SigmaITIL CSIOrchestration
TCX-ITM-06
RFP Services
Procurement documents and evaluation frameworks that get honest answers.
End-to-end consultancy for Request for Proposal processes: drafting structured RFP documents that capture business and technical requirements, and designing evaluation frameworks aligned to industry best practice.
The result is procurement that attracts the right vendors, compares proposals fairly, and stands up to scrutiny.
RFP draftingEvaluation frameworksVendor comparison
TCX-ITM-07
Service Integration & Management (SIAM)
Governing multiple providers as one accountable service.
SIAM helps organisations govern and coordinate multiple IT service providers. We establish clear accountability, performance monitoring and contract alignment so each provider delivers its share — creating a unified service ecosystem instead of a finger-pointing exercise.
SIAMMulti-providerContract alignment
TCX-ITM-08
Performance Monitoring & Reporting
Executive dashboards built on Balanced Scorecard principles.
We build executive dashboards on Balanced Scorecard principles and run continuous improvement cycles aligned to ITIL CSI. Benchmarking exposes performance gaps against industry norms, and the data supports decisions rather than decorating them.
Balanced ScorecardITIL CSIBenchmarking
TCX-ITM-09
Digital Transformation & Change Management
Platform rollouts that people actually adopt.
We guide ERP, CRM and enterprise platform rollouts, running change initiatives on ADKAR and Prosci best practice. Impact analysis and structured stakeholder engagement carry adoption through the difficult middle of a programme.
ERPCRMADKARProsciImpact analysis
TCX-ITM-10
Infrastructure & Cloud Management
Hybrid estates and migrations across AWS, Azure and GCP.
We manage data centres, networks and hybrid IT estates in line with ITIL, ISO/IEC 20000 and TOGAF. Cloud migrations are executed securely across AWS, Azure or GCP, with attention to scalability, performance and running cost.
ISO/IEC 20000TOGAFAWSAzureGCPFinOps